Service · AI agents
AI agents that take over your workflows, end to end
Not another chatbot. We build agents that read, decide and act across your email, ERP, CRM and internal systems — checking their own work and handing the hard cases to a person.
01 The challenge
The work that never makes the roadmap
Every organisation runs on hundreds of small processes: invoices matched against purchase orders, onboarding forms checked, customer requests routed, reports compiled from five systems every Monday. Each one is too small for a software project and too messy for traditional rule-based automation, so people do it by hand.
Modern AI agents can understand unstructured inputs, call tools and follow procedures — which means these processes can finally be automated as a whole, not just the easy ten percent. The trick is building them so they are reliable, observable and safe to trust with real systems.
02 Capabilities
Processes we automate
- 01
Document and email processing
Invoices, claims, applications and contracts read, validated, entered and filed — with exceptions flagged.
- 02
Customer support and sales follow-up
Agents that answer, update the CRM, draft replies and book next steps, grounded in your own knowledge base.
- 03
Finance and back office
Reconciliation, expense checks, vendor onboarding and month-end reporting across your accounting stack.
- 04
Operations and IT
Ticket triage, routine change requests, inventory updates and status reports pulled from many systems.
- 05
Research and reporting
Agents that gather data, compare sources and produce a draft report your team reviews and approves.
- 06
Multi-agent workflows
Specialised agents that hand work to each other, with a supervisor and a human approval step where it matters.
03 How we deliver
From first conversation to systems in production
- 01
Discover
We shadow the process, measure where time goes and choose the workflow with the clearest return and lowest risk.
- 02
Prototype
An agent running on real but sandboxed cases, with every step logged so your team can judge its decisions.
- 03
Deploy
Integration with your systems through APIs or secure connectors, approval gates, rate limits and fallbacks.
- 04
Evolve
Monitoring of accuracy and exceptions, then the next process added on the same platform.
Every engagement can run in the cloud, on-premise or fully air-gapped. Your data stays under your control, and humans stay in command of every significant decision.
04 Outcomes
What changes
- Teams freed from repetitive handling to focus on judgement work
- Faster turnaround on requests that used to wait in a queue
- Consistent execution of procedures, with a complete audit trail
- Humans stay in command: agents escalate whenever confidence is low
→ Two ways to work with us
Enhance what you have — or let us build and run it
Path A
Enhance what you have
Add AI and automation to the systems, products and operations you already run — no rip-and-replace, and your team stays in control.
Start with an enhancementPath B
Build & manage for you
We design, build and launch it, then host, monitor, secure and improve it — or hand it over to your team.
Have us build it05 Related
Industries we bring this to
- SMEsAI agents for sales and support, bookkeeping automation, demand forecasting and AI-first software for growing businesses.AI for SMEs →
- Finance & BankingKYC and AML, credit and risk scoring, fraud detection, agent automation, tokenisation and security.AI for Finance & Banking →
- GovernmentCitizen-service copilots, document and case automation, fraud detection and sovereign AI for the public sector.AI for Government →
- HealthcareClinical documentation, imaging triage, patient-flow forecasting and private LLMs for health data.AI for Healthcare →
- Custom LLMsYour own private LLM: model selection, fine-tuning on your data, on-prem or air-gapped hosting, RAG and guardrails.Related service →
- Software, Apps & PlatformsWeb, mobile and enterprise software built AI-first — and shipped faster because of it.Related service →
- Predictive Analytics & Data PlatformsForecasting and risk models, plus the data pipelines, MLOps and monitoring behind them.Related service →
- AI Films, VFX & Video ProductionAI films, ads, trailers and brand films; VFX, CGI and 3D animation; scripts, voice, dubbing and localisation; restoration of old footage.Related service →
06 FAQ
AI Agents & Workflow Automation: frequently asked questions
How is an AI agent different from RPA?
RPA follows fixed clicks and breaks when a screen or document changes. Agents understand content, handle variation and decide which tool to use, while still following the procedure you define.
Will the agent act without approval?
Only where you allow it. We design approval gates for anything with financial, legal or customer impact, and agents can be run in suggest-only mode first.
Which systems can agents connect to?
Anything with an API or a secure integration path — ERPs, CRMs, ticketing, email, document stores, databases and internal tools.
Can the agents run on our own infrastructure?
Yes. Agents can use a private LLM hosted on-premise, so documents and decisions never leave your network.
Is this only for large companies?
No. Small teams often benefit most, because a single agent can absorb work that would otherwise need another hire. See our page for SMEs.
Which process should we take over first?
Tell us what you want AI to take over. A senior engineer will get back to you — under NDA if you need it.
Start a project