Case study · Our own product
KomunitiKita: bringing elected representatives closer to their communities
KomunitiKita gives every Wakil Rakyat service centre its own digital home — where residents can report problems, follow projects and receive alerts, in Bahasa Malaysia or English.
01 The challenge
What needed solving
Residents often do not know the best way to reach their elected representative about a broken road, a water disruption or an internet outage. Requests arrive scattered across phone calls, messages and walk-ins, and following up is hard on both sides.
Service centres needed a simple, professional presence of their own and a structured way to receive, track and respond to community issues — without each office building its own system.
02 What we built
What we built and run
- 01
A website per service centre
Each service centre gets its own website and domain, running on one shared multi-tenant platform.
- 02
Issue reporting by text or voice
Residents report problems such as roads, water, electricity or internet by typing or speaking, with their location attached.
- 03
Project updates
Representatives publish progress on local projects so residents can follow what is happening.
- 04
Emergency alerts
Urgent notices pushed to the community when it matters.
- 05
Chosen communication channels
Residents are reached through the channels they prefer.
- 06
Bilingual BM and English
The full experience available in Bahasa Malaysia and English.
03 Technology
Under the hood
Under the hood, KomunitiKita is a multi-tenant platform: one codebase and infrastructure serve many independent service-centre sites, each with its own domain and content. Voice reporting makes it accessible to residents who prefer speaking to typing.
- Multi-tenant web platform with custom domains
- Voice input for issue reporting
- Location-tagged reports
- Alerts and notifications
- Bilingual content management
04 Outcome
Where it stands today
- A professional digital presence for every participating service centre
- One structured channel for community issues instead of scattered messages
- Accessible reporting by voice as well as text
- Run and maintained centrally by our team
See it for yourself: komunitikita.org (opens in a new tab). We build client products with the same team, tools and standards.
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